Technical Delivery Manager

Job Description:

The Technical Delivery Manager will supervise the daily activities and operations and interface with customers and vendors as necessary. In addition to utilizing his/her expertise to supervise, support, coach, and direct Team Members, he/she will provide feedback to his/her team. Technical Delivery Manager will serve in the capacity to lead and set the example of Extraordinary Every Time for a team of 10+ individuals. In addition to this leadership role, he/she will handle escalations and monitor the overall traffic flow of requests via all access channels. This person will serve as an expert in team member service delivery and maintain knowledge of all corporate policies and procedures and clients.

Strong technical knowledge of the below-mentioned skills with a Core Networking background:

  • IT Infrastructure architecture Design and planning
  • Large-scale enterprise infrastructure system development and integration.
  • Network: LAN/WAN/WIFI, VPN, Firewalls, DMVPN, Cisco ACI, DNAC, etc
  • Major OEMS: Cisco, Aruba, Palo alto, Fortigate F5, Sophos, Meraki, Juniper, Extreme, Huawei, etc.
  • Security: firewall, antivirus, IPS/IDS, SIEM, SOAR
  • Voice: PABX, CUCM, Cisco/Avaya Collaboration Infrastructure, Webex.
  • Servers: Cisco UCS
  • Cloud services (infrastructure as a service, platform as a service).
  • Business continuity and disaster recovery.

 
Service Delivery Manager Responsibilities:

  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Remaining organized and meeting deadlines.
  • Building partnerships and liaising with customers to determine the company’s services, delivery criteria, and solutions for issues that may arise.
  • Maintains thorough knowledge of client programs under their purview.

 
Education:

Bachelor in Computer Science /B. in Engineering

Driving License:

Required.

Languages

English.

Job Type: Full Time
Job Location: Abu Dhabi

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