L2 Onsite Application Support Engineer

L2 Onsite Application Support Engineer

We are seeking a dedicated Onsite Application Support Engineer to provide L2 support for internal enterprise applications and general IT issues. This role involves working closely with end-users to troubleshoot application-related problems, assist with desktop and basic network issues, and ensure smooth day-to-day IT operations at the site.

Key Responsibilities:

L2 handles more technical investigation, often interacting with databases, logs, configuration files, or even liaising with developers.

• Deep Functional Understanding
• Full grasp of business logic, workflows, and exceptions
• Understanding how modules connect and where errors might originate
• Application Log Analysis
• Reading backend logs (e.g., Java logs, .NET logs, API logs)
• Identifying stack traces, error codes, and timestamps to pinpoint issues
• Database Access (Read-Only or Limited Write)
• Running SQL queries to verify records, user permissions, transactions
• Checking for missing, duplicate, or corrupted data
• Configuration File Review
• Reading config files (JSON, XML, YAML) for incorrect settings
• Validating integrations
• Environment Awareness
• Knowing how issues differ between Dev, UAT, Prod
• Understanding deployment processes and rollback procedures
• Reproducing issues in test environments
• Verifying bug fixes or patches before deployment
• Interfacing with Developers or Vendors
• Translating user issues into technical language
• Reporting detailed steps and logs to dev teams or 3rd-party vendors
• Spotting issues tied to specific builds/releases.

Soft Skills Required:

• Proficiency in English (spoken and written).
• Strong communication and interpersonal skills.
• Excellent troubleshooting and problem-solving abilities.
• Customer service orientation with a positive attitude.
• Ability to work in a fast-paced, multilingual environment.

Education & Certifications:

• Diploma or degree in Information Technology, Computer Science, or related field.

Driving License:

Required

Languages:

English

Apply for this position:

To apply for this position kindly email your resume at: rammohan@alphadxb.com