Services
Services at Alpha Data
Alpha Data has a broad portfolio of services that can be offered to a wide-range of customers. Our suite of “Managed Services”, for example, range from hardware support through to proactive 24/7 infrastructure and applications management. Our “Professional Services” help shape the way you develop and run your operations and include a range of services that deliver solutions and transition managed services, on time, on budget and within your agreed criteria. Above all else, Alpha Data aims to understand your issues, innovate where appropriate, and deliver services that adhere to tried and tested methodologies.
Our Services
Managed Services:
Many organizations are looking to cultivate managed services in order to streamline operations more efficiently. As more companies are looking to manage their IT system availability, services and budget in a more cost effective manner, Alpha Data offers its state of the art network operating center (NOC) in their main office in Dubai. This allows clients to reduce operating expenses by up to 25 per cent or more; Accelerate time to revenue by 3+ months by driving new applications and services to end users faster; Eliminate the investment to organically grow operations skills to manage new technologies; Focus on their end users’ overall service experience and other core competencies. In addition, it also provides Around-the-clock network surveillance; Performance monitoring; Trouble ticket management; Event management and guaranteed service levels (service assurance); and strong after-sales support.
Operation & Maintenance Services:
Alpha Data provides various services to establish reliable, stable and secure IT operating environments that are fully aligned with the enterprise infrastructure. We help formulate forward-looking Operation & Maintenance (O&M) strategies that synchronize daily operations and tactics with the overall enterprise IT strategy, technology vision and roadmap We adopt a methodical and balanced approach to coordinate O&M activities and the development, modernization and optimization of the IT infrastructure We help ensure that IT systems are compatible and integrated across the entire enterprise to achieve common organizational goals We facilitate Enterprise IT systems management that delivers the highest level of performance and reliability.
Information Security Services:
Alpha Data offers the expertise of its highly skilled staff and world class support to address information security needs of its customers. This extends to specializations in Compliance Framework Consultancy, particularly with regards to ISO 27001 and ISO 22301 implementation, ISR (Information Security Regulation) and ADSIC (Abu Dhabi Systems & Information Center); Security Auditing Consultancy particularly Vulnerability Assessment & Penetration Testing and Compliance Audits; and finally, Cyber threats Detection Consultancy particularly in SIEM (Security Information and Event Management) tools, SIEM tool performance optimization and USMS as a Service through Alpha Cloud.
Process & Governance Services:
Alpha Data can help enterprises efficiently handle their Business Program Management (BPM) functions and initiatives and business process governance to optimize business processes and overall workflow. We facilitate the establishment of internal BPM centers of excellence competency centers to share best practices in process improvement and raise awareness on BPM standards and priorities. We ensure that business and IT professionals involved in business process governance are on the same page in developing and maintaining a well-defined and well-managed governance blueprint that is fully aligned with the organizational strategy.
Consulting Services:
Alpha Data has a staff of competent and certified systems administrators and network engineers who are equipped with the latest in network monitoring tools. They are committed to addressing the unique and particular needs of each client and any problems that may emerge by providing their key insights on the matter.
Security Awareness Services:
Alpha Data specializes in a wealth of information security services for securing, protecting and maintaining enterprise IT systems and the integrity of proprietary resources. We share extensive knowledge on how to best protect the physical and informational assets of any organization