Site Engineer (UAE National)

Site Engineer (UAE National)

Experience: 0–3 years of experience in IT support, desktop support, or a similar technical role.

Job Summary:

We are seeking a motivated and detail-oriented UAE National (Emirati) to join our team in Abu Dhabi as a Site Engineer. This entry-level opportunity is ideal for fresh graduates or professionals with up to 3 years of experience who are looking to develop their careers in IT support within a dynamic work environment.

L1 Site Engineer provides first-level technical support for:

• Office network connectivity
• Desktop/laptop issues
• Printers and peripherals
• Basic server and application access issues

 

Key Responsibilities:

End-User Support:

• Install and configure desktop computers, laptops, and software
• Troubleshoot Windows OS issues
• Fix email issues (Outlook / Office 365)
• Support printers, scanners, and peripherals
• Reset user passwords and accounts

 

Network Support (Basic):

• Check LAN connectivity issues
• Connect and test Ethernet cables and switches
• Troubleshoot Wi-Fi connectivity
• Configure IP address, DNS, gateway
• Report network problems to L2/L3 engineers

 

Ticket Handling:

• Use ticketing systems like:
  • ServiceNow
  • Jira Service Management
  • Zendesk
• Log, track, and close support tickets.

 

User & Access Support:

• Create or modify accounts in Active Directory
• Provide VPN access support
• Configure email and shared drives

 

Skills Required:

Technical Skills:

• Windows OS troubleshooting
• Basic networking (IP, DHCP, DNS)
• Printer configuration
• Active Directory basics
• MS Office / Office 365

 

Soft Skills:

• Communication with end users
• Problem-solving
• Time management
• Customer support attitude